Shipping policy

Most orders ship within 1-2 business days. Some orders may require up to 2 weeks to ship due to product availability. If you do not receive a postage confirmation email within 2 weeks of placing your order, you can contact support@casale.com.au for a status update. Please note that our courier is also experiencing delays with delivery.

The above are processing times and do not account for the time the package is in transit. Eastern coast metro areas are typically delivered within 1-4 business days while other areas usually take 3-7 business days. You should receive a shipping notification with tracking information once your order leaves our studio. Please let us know if you'd like your order expedited and we will try our best to do so!

 

international shipping

We send international packages via Sendle.

International packages may be subject to customs, duties or other fees that are calculated by country. You can see the total landed cost at checkout. The customer is responsible for paying any and all customs duties and fees. International packages may be delayed by customs. Unfortunately, we at Casale Scent Studio have no control over these circumstances.